Privacy Policy

1 Who We Are

My Exclusive Books ("we", "our", "us") is a curated educational reading platform designed to inspire and empower young minds through high-quality, educator-approved content. We are operated by My Exclusive Books and are based at 5B Boulevard Cowin, Beau Bassin, Mauritius.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services at myexclusivebooks.com.

2 Information We Collect

Information you provide directly

• Full name, username and email address when creating an account
• Password (stored in encrypted form — we never store plain text passwords)
• Phone number (optional, for account recovery)
• School name and contact details (for school subscriptions)
• Payment and billing information (processed via our payment provider — we do not store card details)
• Messages or queries submitted via our Help & Support page

Information collected automatically

• IP address and device information when you access the platform
• Browser type and operating system
• Pages visited and time spent on the platform
• Books viewed, added to wishlist or read
• Reading progress and activity data
• Cookie and session data (see Section 7)

3 How We Use Your Data

We use the information we collect to:

• Create and manage your account and subscription
• Provide access to our curated book catalogue and educational content
• Process payments and send billing confirmations
• Track and display your reading progress and wishlist
• Send important account notifications and service updates
• Respond to support requests and enquiries
• Improve our platform, content and user experience
• Comply with legal obligations
• Sync data with our internal ERP system for administrative purposes

We will never sell your personal data to third parties or use it for purposes other than those described in this policy.

4 Children's Privacy

Where accounts are created for children under the age of 13, we require that a parent, guardian or school administrator creates and manages the account. Children under 13 should not register independently without parental or school oversight.

We do not knowingly collect personal data from children without appropriate consent from a parent, guardian or authorised school administrator. If you believe we have collected data from a child without proper consent, please contact us immediately at premika@myexclusivebooks.com and we will take immediate steps to delete the information.

School administrators are responsible for ensuring that student data shared with our platform complies with applicable data protection laws in their jurisdiction.

5 Sharing Your Data

We do not sell, trade or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers — trusted third parties who help us operate the platform (e.g. payment processors, email delivery services, hosting providers). These parties are bound by strict data processing agreements
• ERP system — we sync certain account and subscription data with our internal ERP system (ERPNext) for administrative and billing purposes
• Legal compliance — where required by law, regulation or court order
• School administrators — if you are a school user, your reading activity and progress may be visible to your school administrator within the school dashboard

6 Data Storage & Security

Your data is stored securely on servers located within controlled environments. We implement appropriate technical and organisational security measures including:

• Encryption of data in transit using SSL/TLS
• Encrypted storage of passwords — we never store plain text credentials
• Role-based access controls — only authorised personnel can access user data
• Regular security audits and monitoring
• IP address tracking on admin logins

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach that affects your personal information.

7 Cookies

We use cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use cookies for:

• Keeping you logged in to your account (session cookies)
• Remembering your preferences and settings
• Tracking reading progress and activity
• Analysing how our platform is used to improve it

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

8 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restriction — request that we limit how we use your data
• Right to data portability — request your data in a structured, machine-readable format
• Right to object — object to certain uses of your data

To exercise any of these rights, please contact us at premika@myexclusivebooks.com. We will respond to all requests within 30 days.

9 Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:

• Account data is retained for the duration of your subscription plus 12 months after cancellation
• Payment records are retained for 7 years for legal and accounting purposes
• Support ticket records are retained for 2 years
• Reading activity and progress data is retained for the duration of your account

Upon request, we will delete your data in accordance with your rights as described in Section 8, unless we are required to retain it by law.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you by email or by displaying a prominent notice on our platform.

The date at the top of this page indicates when the policy was last updated. We encourage you to review this policy periodically.

11 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us: